___       ___  ___  ________      ________  _____ ______
   |\  \     |\  \|\  \|\   ____\    |\   __  \|\   _ \  _   \
   \ \  \    \ \  \\\  \ \  \___|    \ \  \|\  \ \  \\\__\ \  \
    \ \  \    \ \  \\\  \ \  \        \ \   __  \ \  \\|__| \  \
     \ \  \____\ \  \\\  \ \  \____  __\ \  \ \  \ \  \    \ \  \
      \ \_______\ \_______\ \_______\\__\ \__\ \__\ \__\    \ \__\
       \|_______|\|_______|\|_______\|__|\|__|\|__|\|__|     \|__|

        "Never Trust, Always Verify"
    

PDF Format

LUCA G. MADDALENI

Atlanta, GA | luca@luc.am | linkedin.com/in/lucamaddaleni

Troubleshooting | Endpoint Management | Networking | Development

Education

B.S. Computer Science Cum Laude May 2025

Georgia State University, Atlanta, GA

A.S. Computer Science August 2024

Perimeter College, Dunwoody, GA

Technical Skills

Systems: Active Directory, Intune/Autopilot, Entra/M365, MTR/Zoom Rooms, NinjaOne, Apple Business, Azure/Tierpoint, Verkada, Freshservice, Docusign, Smartsheet, Mobility, Proxmox
Skills: Executive Helpdesk, Networking, Endpoint Management (UEM/MDM), Audio/Video, Microsoft Office, Adobe
Languages: Powershell, Python, Java, C/C++, Rust
Certifications: Coursera, CompTIA A+, Forklift, AED/First Aid

Experience

Artera Services – IT Support Specialist | 2025 – Present

• Provide white-glove deskside service to Artera HQ, particularly the executive suite
• Automate and manage >10,000 endpoints (deployment & existing) with Intune and NinjaOne
• Responsible for Docusign, Zoom/Teams meeting rooms, Artera device deployments
• Assist with vendor evaluation, physical access, process development, and cross operating company collaboration
• Helped deploy and support South Gas and Union Gas divisions’ HeavyJob Field tool rollout

EXLAB Makerspace @ GSU (Student Assistant) | 2023 – 2025

• Trained students on Maker Space equipment (3D printers, CNC router, Laser cutter)

Kateva (IT Support Specialist) | 2023 to Present

• Installed/configured security cameras and TV systems, integrating with network infrastructure

NAPA Auto Parts (Parts Associate) | 2022

• Managed orders, inventory, and deliveries for automotive parts

Projects

Home Lab

• Proxmox cluster, OPNsense router, NAS; hosted VMs, game servers, and automation projects.

Fat Shack Restaurant Network Repair

• Emergency troubleshooting/reconfiguration of wired/wireless networks for a restaurant.

Awards

Eagle Scout

FBLA National Winner: Help Desk (2018), Network Design (2019), Management Information Systems (2020)

FBLA State Winner: Cybersecurity (2019), Introduction to IT (2017)